Legal Notice
Accessing the website www.hotelcondesa.com involves the condition of USER and implies the full and unreserved acceptance, from the time of such access and/or use, of this disclaimer and the most recent version of the privacy policy, without prejudice to the General Conditions of the Agreement that, where applicable, are of mandatory compliance. As such, we recommend you read these documents prior to using the functions available on this website, as well as each time you access the website, as we reserve the right to change, amend, add or remove parts of these conditions at any time.
Under no circumstances whatsoever does accessing this Website imply the existence of a business relationship between the user and the website.
I. THE OWNER OF THE WEBSITE
In accordance with the provisions of article 10 of Law 34/ 2002 of 11 de July on Information Society and Electronic Commerce Services, we have provided the following information on the owner of this Website:
- The Owner of the Website: Enigma Hotelera de Gestión S.L. (hereinafter referred to as HOTEL CONDESA)
- Business address: Gremi de Pagesos nº4, 1ª planta, Polígono Son Castelló, 07009 Palma (Balearic Islands).
- Corporate Taxpayer Nº (CIF) B-16553125
- Registration data: enrolled with the Mercantile Register of Palma de Mallorca. Enrollment number 1, volume 2741, folio 1, section, page 83031.
- A hotel establishment, enrolled with the general register of tourism establishments of the Balearic Islands and the Insular Government of Mallorca.
In addition to the business address, users are provided with the following channels to submit their requests, questions or complaints:
- Website contact form
- Telephone: + 34 971 89 01 19
- Email: condesa@hotelcondesa.com
II.CONDITIONS OF USE
1. . Introduction. HOTEL CONDESA uses this website to provide information on its tourist accommodation services, whereby users can ask for information and make bookings directly online. By accessing and using this website you are agreeing to comply with the conditions detailed below, reason for which we recommend you read this section carefully before you begin browsing.
2. Obligations of Users.. Users undertake to use this website in a legal manner, in accordance with the provisions of these conditions and so as not to undermine the rights and interests of HOTEL CONDESA or any third party. By way of example, but never limited to or excluding, Users further undertake: - Not to engage in illegal activities or acts contrary to public order and good faith; - Not to attempt to access, amend, manipulate and, where applicable, use other Users´ accounts; - Not to use the data published on the Website to deliver unrequested notifications (Spam). - Not to include or disclose on the website any false, misleading, ambiguous or inaccurate information that might result in the receivers of the information committing an error, or to disclose any content of a racist, xenophobic, pornographic nature, or that is supportive of terrorism or violates human or children´s rights; - Not to engage in activity that involve or give rise to a breach of the intellectual property rights of HOTEL CONDESA or any third party; - Not to damage the physical and logical systems of HOTEL CONDESA, its suppliers or any third party; - Not to include or disseminate any computer viruses on the network or use any physical or logical systems capable of causing the aforementioned damage. - Not to delete, alter, evade or manipulate any protection device or security system installed on the website.
3. Disclaimer.. This Website is provided “as it is” and is used at the risk of the User, and, as such, neither HOTEL CONDESA nor its directors, employees, suppliers and associates will be held liable for any loss of any nature, direct or not, arising from the use of the Website, whereby HOTEL CONDESA, pursuant to the law, will not provide any kind or guarantee, neither specific nor implicit. HOTEL CONDESA does not guarantee the availability and accessibility of the Website, although it will make every effort to ensure such availability and accessibility are reasonable. At times, interruptions may occur for the length of time required to conduct the respective maintenance operations. HOTEL CONDESA will not be held liable for any damage arising from interferences, interruptions, computer viruses, telephone breakdowns or disconnections due to causes beyond our control; any delays or blockages in the use of this electronic system caused by shortcomings or the overloading of the data processing centre, of telephone lines, the Internet system or other electrical systems; or for any other change in Users´ software or hardware. Moreover, HOTEL CONDESA will not guarantee the absence of viruses, malware, Trojan horses or any other elements that might cause changes in the User´s computer system, documents or files, including all liability for loss or damages of any kind caused to the User for this reason. Furthermore, HOTEL CONDESA will not be held liable for any loss or damages caused by third parties as the result of any illegitimate activity beyond our control. In addition, HOTEL CONDESA will not be held liable for any loss or damages caused by the use or misuse of the content of the Website, or for any consequences that might arise from the errors, defects and omissions in relation to the content published on the Website and provided by the Users themselves or any third party. HOTEL CONDESA will not answer for or be held liable with regard to any services it does not provide directly.
4. External links. Under no circumstances whatsoever will HOTEL CONDESA be held liable for the content of links belonging to third-party websites, and will not guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and legality of nay material or information contained in any of the aforementioned hyperlinks or other Internet sites. Moreover, the inclusion of these external links will not imply any type of association, merger or participation with the linked entities.
5. Passwords. . Passwords used to access registered User accounts are personal, confidential and non-transferrable. Registered Users are solely responsible for ensuring the confidentiality and security of their accounts, thereby assuming the consequences of any nature in relation to the activities conducted using these accounts. Users undertake to notify HOTEL CONDESA immediately of any breach of security of their account.
6. Denial of access and cancellation of accounts. HOTEL CONDESA reserves the right to deny access to the Website, as well as to suspend or cancel the account of any User that fails to comply with these conditions; in the event of unforeseen technical or security-related problems; accounts that have been inactive for a considerable length of time; or in compliance with a judicial or administrative requirement and/or police order. Such cancellation or suspension will be implemented at the sole discretion of HOTEL CONDESA and will not give rise to any type of indemnity.
7. Processing of personal data. Users accept the processing of their personal data in accordance with the scope and terms set forth in our privacy policy, which is available on the Website homepage, and this policy is also attached to these conditions for use as reference material. This policy provides Users with information on how to exercise their rights of access, deletion, limitation and amendment in relation to their personal data, in addition to their rights of opposition to processing and portability.
8. Intellectual property and copyright.Without prejudice to the content over which third parties enjoy intellectual property rights, the intellectual property rights of the Website, the domain name, the source code, browsing design and structure and the elements contained therein (by way of example, images, sound, audio, video, software, texts; brand names and logos, combinations of colours, structure and design, etc.) are the property of HOTEL CONDESA, which holds the exclusive exercise of the rights to exploit these aspects in any manner, and, in particular, the rights of reproduction, distribution, public disclosure and transformation, in accordance with the provisions of the Intellectual Property Law in force. The reproduction, distribution and public disclosure, including the manner in which it is made available, of all or part of the content of this Website on any medium and by any technical means, without the authorisation of HOTEL CONDESA or, where applicable, of the third parties holding the intellectual property rights or copyright over the content in question, is strictly prohibited. Notwithstanding the foregoing, Users may view the content of this Website and print, copy or store it on their computer´s hard disc or any other physical medium provided this is for their own exclusive personal and private use. Those entities or persons that, subject to the authorisation of the owner of this Website, establish a link with it, should guarantee that this only provides access to this Website or service and does not reproduce its content and services.
9. Nullity of the clauses. In the event a clause of these conditions of use is declared null and void, this will only affect the provision in question or the part that has been declared null and void, and whereby all the remaining conditions will remain in force.
10. Acceptance. Accessing and using the Website and will imply your acceptance of each and every one of these conditions of use.
11. Applicable law and jurisdiction.Without prejudice to the rights granted to consumers pursuant to Royal Legislative Decree 1/2007 of 16 November, this website will be governed by Spanish law with the exclusion of its conflicting law rules and any controversy that might arise from the use of the website or the services associated with the same will be subject to the jurisdiction of the competent courts and tribunals located in the domicile of the owner of the website, whereby users will expressly waive their own jurisdiction, where applicable.
The European Commission provides an online platform for the settlement of litigation geared to consumers, accessible using the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Version 1.0 – february 2019
Conditions of Reservation
Through our online reservation service, you are hiring a reservation of a touristic room, submitted to the following conditions.
The following General Conditions stablish, among with the rest of terms and conditions, the legal framework that regulates the hiring and reservation of a room through the website www.hotelcondesa.com. This webpage belongs to Enigma Hotelera de Gestión SL, NIF/CIF: B-16553125, Address: Gremi Pagesos, 4 (07009) - Palma de Mallorca - Palma de Mallorca, Phone number: +34 971 89 01 19. Fax: . E-mail: condesa@hotelcondesa.com. Registered in the commercial registry of Palma de Mallorca. Número de inscripción 1, tomo 2741, folio 1, sección, hoja 83031..
Enigma Hotelera de Gestión SL activity is offering hotel services. For further information, you may contact us in Phone +34 971 89 01 19 or condesa@hotelcondesa.com.
This hiring conditions regulate the terms for the hiring of the offered products by the company through their website and the related economic remuneration and/or payment done by the client.
The company offers to the addressee, before the procedure starts and through techniques that are adequate to the used communication medium, easily, freely, and permanently, clear, comprehensive, and unequivocal information about the following.
A) The different procedures that need to be followed to accept these General Hiring Conditions.
B) Electronic files of these general hiring conditions, thus being accessible at any time.
C) The company uses technical media that the client is able to use in order to correct and identify errors.
D) The language in which this conditions will appear is English.
E) Before starting the procedure, the company offers the client the general hiring conditions so they can be stored and reproduced by the client.
F) The online hiring of the offered products by the company through this web will be subject to what appears in the legal notice of the webpage.
G) These general hiring conditions have been elaborated in agreement with what is established in law 34/2002, of information society services and electronic commerce. The law 7/1998 of general hiring conditions, Royal decree 1906/1999 for which phone or electronic hiring is regulated with general conditions in development of article 5.3 of law 7/1998; the Legislative Royal Decree 1/2007, of November 16, for which the combined text of the General Law of the defense of consumers and users is approved and other complementary laws; el Real Decreto Legislativo 1/2007 de 16 de Noviembre y Ley 18/2012 de 19 de Julio, de Turismo de las Illes Baleares .
H) For the acquisition and/or reservation of any of the services of hotel rooms of the company through the webpage these conditions must be accepted without reservations, and including all of these conditions, along with the Particular Conditions that are applied to each reserved and/or hired product.
I) The Company informs that the procedures to hire the offered services of room reservations are those that are described in these conditions, as well as those that are specified in the webpage through the customer’s navigation, so the client declares to know and accept such procedures as needed to reserve and/or hire the offered services of room reservations.
J) All the information offered throughout the hiring process will be stored by the company. Any modification or correction of the client’s acquired data must be done as stated in the Webpage.
K) By sending these data, clients give their consent to have their data treated by the company in order to the client’s acquisition and/or hiring of the services of room reservation that the company sells.
L) The client hires and/or reserves the company services of room reservations, and the company accepts the assignment of selling the selected services of room reservations in the web, as stated in these general conditions.
M) The seller keeps the right to modify unilaterally these conditions, without that affecting the services of room reservations or promos that were hired before such modification.
The seller of the hired services by the user is Enigma Hotelera de Gestión SL, a hotel company that provides services of room reservation.
www.hotelcondesa.com is registered under the name of Enigma Hotelera de Gestión SL. The commercial brand is correctly registered under the name of the Company.
- These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.hotelcondesa.com. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
- Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
- The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.
- The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:
Offers are correctly shown and identified indicating the Price before the offer and during the offer.
- All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.
- Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.
Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.
Once accepted, the user acquires the condition of Client of the company/entity.
Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.
Clients are advised to read with caution these conditions and print them on paper or save them electronically.
Data Protection
WEBSITE PRIVACY POLICY
Most recent amendment: February 2019
This privacy policy applies to the website www.hotelcondesa.com (hereinafter referred to as the Website).
Please read it carefully. It contains important information on the processing of your personal data and the rights you have pursuant to the regulations in force in relation to the issue. We reserve the right to update our privacy policy at any time as a result of corporate decisions, in addition to ensuring compliance with any legislative or jurisprudential changes. If you have any doubts or need any clarifications with regard to our privacy policy or your rights, please contact us through the channels provided below. You declare that the data you provide us with both now and in the future is accurate and truthful and you undertake to notify us of any change in the same. In the event you provide us with any third-party data, you undertake to obtain the prior consent of the parties involved and to notify them of the content of this policy. As a general rule, the fields in our forms marked as mandatory must be completed in order to process your requests.
1. Who is in charge of processing your data?
Unless specified otherwise, the controller of the data gathered on this Website is Enigma Hotelera de Gestión S.L. (hereinafter referred to as HOTEL CONDESA), Gremi de Pagesos nº 4, 1ª planta, Polígono Son Castelló, 07009 Palma (Balearic Islands), condesa@hotelcondesa.com.
2. What personal information do we collect?
The data we process is that obtained from: The forms you complete and the requests submitted on the Website. We also process the data included in the requests and queries we receive via e-mail. The categories of data we process consist typically of: Identification, contact, identity card (DNI) and passport data; Data of a personal nature, such as language, gender, date of birth and nationality; Financial and transaction data; Data generated by activity on social networks you have decided to share with us (likes and comments, for example).
3. For what purpose do we process your data?
Our users´ data is processed to facilitate the management of our relations with them, to answer their requests and queries, to manage bookings and to provide the services requested, the administration and management of the security of the Website and compliance with our legal obligations. This data is also processed for the purpose of conducting analyses and to improve the quality of our services. Moreover, we process your data to enable us to send you marketing material.
4. To whom may we disclose your data?
Your data will only be disclosed to third parties in the event of a legal obligation, with your consent or when your request involves such disclosure.
5. The legal basis for processing your data
The basis for the processing of your data is the management of the legal relationship established with you, the management of bookings and the provision of the services requested and compliance with legal obligations, particularly those related to taxation and tourism. The following processing procedures are based on the existence of a legitimate interest: The management of the security of the Website is based on the existence of a legitimate interest in guaranteeing the security of our systems. The use of statistical methods and quality control is based on our legitimate interest in assessing our services. The delivery of marketing material is based on our legitimate interest in promoting our products and services, in addition to your consent to receiving such material via electronic means.
6. How long is your data kept on file for?
As a general rule we keep your data on file for as long as our relationship is in force and for the periods of the time pursuant to the applicable legal provisions, related to accounting, taxation and tourism, for example, and for time required to deal with any liabilities arising from the processing of your data. We will delete your data when it is no longer necessary or pertinent to the purposes for which it was gathered. Access logs to restricted areas of the website will be cancelled in the month in which they are created. Information in relation to browsing will be deleted once the website connection has ended and the statistics have been analysed. Data processed for business purposes will be kept on file until you request it be deleted.
7. What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, in this case, to access it. You may also ask for your data to be amended when it is inaccurate or to complete incomplete data, in addition to asking for it to be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may ask for the processing of your data to be limited. In this case, we will only process the data involved in the formulation, exercise or defence of complaints or with a view to the protection of the rights of other persons. In certain circumstances and due to reasons in relation to your specific situation, you may also oppose the processing of your data. In this case, we will stop processing your data except in the event of imperious legitimate reasons prevailing over your interests or rights and liberties, or for the formulation, exercise or defence of complaints. Furthermore, and pursuant to certain conditions, you may request the portability of your data to enable you to transfer it to another data controller. You may revoke the consent you provided for certain purpose without this affecting the legality of the processing based on the consent provided prior to your withdrawal. You may send an e-mail to the following electronic mail address to cancel the processing of your data for commercial purposes: XXXX@XXX.XX You also have the right to lodge a complaint with any Data Protection Authority. In order to exercise your rights you should send us a copy of your national identity document or another valid document identifying you by post or electronic mail, to our Data Protection Officer at the addresses specified in the Who is in charge of processing your data? section. You will find further information on your rights and how to exercise them on the Spanish Data Protection Agency website at www.aepd.es
By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access, rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject to automated decisions at the email address datos@flexmyroom.com
AGENCY PRIVACY POLICY
Most recent amendment: February 2019
This privacy policy applies to the online sales platform for agencies of www.hotelcondesa.com (hereinafter referred to as the Website). Please read this policy carefully. It contains important information on the processing of your personal data and the rights you have pursuant to the regulations in force in relation to the issue and your obligations. We reserve the right to update our privacy policy at any time as a result of corporate decisions, in addition to ensuring compliance with any legislative or jurisprudential changes. If you have any doubts or need any clarifications with regard to our privacy policy or your rights, please contact us through the channels provided below. You declare that the data you provide us with both now and in the future is accurate and truthful and you undertake to notify us of any change in the same. In the event you provide us with any third-party data, you undertake to obtain the prior consent of the parties involved and to notify them of the content of this policy. As a general rule, the fields in our forms marked as mandatory must be completed in order to process your requests.
1. Who is in charge of processing your data?
Unless specified otherwise, the controller of the data gathered on this Website is Enigma Hotelera de Gestión S.L. (hereinafter referred to as HOTEL CONDESA), Gremi de Pagesos nº 4, 1ª planta, Polígono Son Castelló, 07009 Palma (Balearic Islands), condesa@hotelcondesa.com.
2. What personal information do we collect?
The data we process is that obtained from: Requests for the creation of user accounts; The forms you complete and the requests submitted on the Website. The information generated by the contractual relationship. The categories of data we process consist typically of: Identification and professional contact data; Data of a personal nature, such as language; Data on goods and services transactions. The data has been provided either by the users themselves or the main user of the agency at the time of creating the corresponding accounts.
3. For what purpose do we process your data?
Website users´ data is processed by HOTEL CONDESA to facilitate the management of our relations with them, to answer their requests and queries, to manage bookings, the administration and management of the security of the Website and compliance with their legal obligations, statistical purposes and the assessment of quality. Professional contact data of users of the Website is processed to enable us to send them news and professional information on the products and services of HOTEL CONDESA.
4. To whom may we disclose your data?
Users´ data will only be disclosed to third parties in the event of a legal obligation, with their consent or when necessary for the management and control of the contractual relationship, to the agency for example.
5. The legal basis for processing your data
The basis for the processing of your data is the management of the legal relationship established with you, the provision of the services requested or purchased and compliance with legal obligations, particularly those related to accounting, taxation and tourism. The management of the security of the Website is based on the existence of a legitimate interest. The use of statistical methods and quality control is based on our legitimate interest in relation to internal administrative purposes and to assess our services. The delivery of news and professional information on the products and services of HOTEL CONDESA is based on our interest in keeping travel agencies up to date with regard to such products and services.
6. How long is your data kept on file for?
As a general rule we keep your data on file for as long as our relationship is in force and for the periods of the time pursuant to the applicable legal provisions, related to accounting, taxation and tourism, for example, and for time required to deal with any liabilities arising from the processing of your data. We will delete your data when it is no longer necessary or pertinent to the purposes for which it was gathered. Information in relation to browsing will be deleted once the website connection has ended.
7. What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, in this case, to access it. You may also ask for your data to be amended when it is inaccurate or to complete incomplete data, in addition to asking for it to be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may ask for the processing of your data to be limited. In this case, we will only process the data involved in the formulation, exercise or defence of complaints or with a view to the protection of the rights of other persons. In certain circumstances and due to reasons in relation to your specific situation, you may also oppose the processing of your data. In this case, we will stop processing your data except in the event of imperious legitimate reasons prevailing over your interests or rights and liberties, or for the formulation, exercise or defence of complaints. Furthermore, and pursuant to certain conditions, you may request the portability of your data to enable you to transfer it to another data controller. You may revoke the consent you provided for certain purposes without this affecting the legality of the processing based on the consent provided prior to your withdrawal, and submit a complaint to the Spanish Data Protection Agency. You may remove your name from the list of disclosure of news and professional information on the products and services of HOTEL CONDESA by writing to the following electronic mail address: XXXX@XXX.XX In order to exercise your rights you should send the data controller in question a request together with a copy of your national identity document or another valid document identifying you by post or electronic mail, to our Data Protection Officer at the addresses specified in the Who is in charge of processing your data? section. You will find further information on your rights and how to exercise them on the Spanish Data Protection Agency website at http://www.agpd.es.
8. What are your obligations?
The use of the Website implies the unconditional acceptance by users of the Website´s conditions of use and privacy policy, in addition to their commitment to fully comply with the obligations established by the General Data Protection Regulation (EU) REGULATION 2016/679) and/or the laws on protection of data of a personal nature applicable to the agency (hereinafter and jointly referred to as the Data Protection Regulation). With regard to the processing of data belonging to persons making queries and bookings, the users specifically undertake to comply with the duty of information defined by the Data Protection Regulation, with the obligation to request consent in order to process the data for advertising purposes, to guarantee the rights of the interested party and to strive for the total confidentiality of the data of a personal nature being processed. The personal information available through the Website may only be accessed or used for the management of bookings and the provision of the services purchased.
