COVID-19 Hotel Condesa

At the Condesa Hotel, we have updated and adapted the hygiene protocols to guarantee the health, safety and wellbeing of our clients and employees , thus continuing to provide comfort and confidence during their stay.

We work together with an advisory team specialized in sanitation and health. All our employees are trained in all the procedures required by Spanish Government (Ministry of Health) and the WHO (World Health Organization).

Reception

  • Hydroalcoholic gel dispensers at your disposal upon arrival at Hotel Condesa.
  • Methacrylate separators to keep the protection and safety distance.
  • Check-in Online available on our website before your arrival.
  • Check-in time 15:00, check-out time 11:00

Room

  • Disinfection of the room before arrival.
  • Washing of bedding and towels with special programs to protect maximum hygiene.
  • Security distance of at least 1,5m between the cleaning staff and the client, avoiding coinciding with the client in the room during cleaning works.

Bars and Restaurants

All Inclusive Service adapted to the new preventive and security measures.

  • The use of hydroalcoholic gel is mandatory before entering to the restaurant.
  • Disinfection of tables / chairs and reorganization of them to protect the safety distance at 1,5m.
  • Limited capacity and regulated by turns.
  • Customer service at the buffet and individual servings.

Common areas, pool, solarium and gym

  • Increased cleaning frequency in common areas.
  • Hydroalcoholic gel dispensers distributed at different points in the common areas.
  • Limited capacity.
  • Safety distance.

Entertainment

  • Activities adjusted to small groups.
  • Incresed cleaning frequency in children's areas.
  • Animation materials are disinfected before and after use them.


Would you like to modify your reservation?

Just send us an email and provide us with your original booking number. Please include also your new travel dates and our team will provide you with your new confirmation* as soon as possible. With this generous gesture on your part, we will be extremely grateful, and you will be contributing to the recovery of tourism and of our hotel.

*The confirmation will be sent directly to you in case the dates chosen have a similar rate. Otherwise, we will send you the quote in advance for your confirmation.

Would you like to cancel your reservation?

Our flexible cancellation policy allows you to cancel free of charge between 2 and 7 days before your arrival. You can cancel your reservation and make a new reservation through our website or you can send us a request via email. We will be happy to help you with everything you need.



If you have any questions, please don’t hesitate to contact us by email info@hotelcondesa.com.
We thank you in advance for your patience, understanding and collaboration.
The Hotel Condesa team hope to welcome you soon!