FAQs

★★★★


 

Children are welcome.
Children up to 1 years old can stay with their parents for free.
Kids price applies for children:

•between 2 and 11 years old (35% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 4 to 12 years old.
Children can play and make new friends under the watchful eye of the facilitators.

• Access to the kids club: Free

• The kids club is open from 01-04 to 05-11.

• The kids club is open every day from 10:00 to 13:00

• from 14:00 to 16:00
Our fun zone is open for kids from 2 to 11 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: info@hotelcondesa.com.
We are located at the seaside.
The beach is public and is secured by lifeguards.
Children are welcome both in the hotel and on the beach. We have a restaurant right next to the beach, sun loungers and umbrellas.
Beach towels are also available and can be used by leaving a deposit of 10 euros at the reception. Towels can be changed once a day in the afternoon. The sunbeds and umbrellas are not included on the beach as they don’t belong to the Hotel. .
We offer a private transfer, which you can book by yourself in our official website by 72 hours in advance before your arriving.

You will find attached prices for go-way or round trip:

- The price between 1 to 4 persons is 105,27€ per go-way.
- The price between 5 to 8 persons is 145,20€ per go-way.
- The price between 9 to 11 persons is 245€ per go-way.
Have a look at our swimming pool details below:

Swimming pool:
-Outdoor
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
-Open from 17/03 to 31/10
-Non-heated
-No age restriction
-Size: L:1 M, W:1 M and D:1 M
-Access is free for our guests
-Open to public: No
We have 466 rooms.


• 10 single room(s) of 22 M² with a capacity of up to 1 guest(s).

• 107 double/twin room(s) of 22 M² with a capacity of up to 3 guest(s).

• 30 triple room(s) of 22 M² with a capacity of up to 3 guest(s).

• 35 quadruple room(s) of 27 M² with a capacity of up to 4 guest(s).

• 17 suite room(s) of 40 M² with a capacity of up to 4 guest(s).

• 14 junior suite room(s) of 32 M² with a capacity of up to 4 guest(s).

• 4 Royal Deluxe room(s) of 40 M² with a capacity of up to 3 guest(s).

• 2 Royal Presidential room(s) of 40 M² with a capacity of up to 3 guest(s).

• 139 Double/Twin Side Sea view room(s) of 22 M² with a capacity of up to 3 guest(s).

• 61 Double/Twin Frontal Sea View room(s) of 22 M² with a capacity of up to 3 guest(s).

• 5 Twin Side Sea View Premium room(s) of 22 M² with a capacity of up to 3 guest(s).

• 42 Double/Twin Basic room(s) of 22 M² with a capacity of up to 3 guest(s).

• Main amenities: TV, air conditionner, non smoking.
Our team speaks English, Catalan, French, German, Hungarian, Polish and Spanish.
All room categories may have ocean view or street view except Royal Deluxe y Royal Presidentialwhich all have sea views.
To find out more about Hotel Condesa promotions or discounts, please call +34 971 89 01 19, or email reservas@hotelcondesa.com
We have a parking lot, it's free for guests.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Babies are welcome.
We are able to provide you the following items:

• Baby cot

• High chair

• Stroller
Definitely, Condesa Alcudia has 2 restaurants:

• Restaurant El Amarre:
- International, Buffet
- Open 7/7.
- Closed from 06/11 to 31/03.

• Opening times:
- Lunch: from 12:30 to 15:00.
- Dinner: from 18:30 to 21:30.
Restaurant El Amarre website



• Restaurant Don Jaime:
- Mediterranean, Casual Dining
- Open 7/7.
- Closed from 06/11 to 15/04.

• Opening times:
- from 18:30 to 21:30.
Restaurant Don Jaime website


We have a rooftop where you can enjoy the view. It is open between 17 March and 31 October daily from 15:00 to 23:00
For more details about the rooftop, please check this link here
Take a look at our list of bars

Bar Alcanada:
- Lobby bar
- Smoking not allowed/ Wheelchair accessible
- Open 7/7
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV, Big screen and Live entertainment
- Paid services: Pool (Billards): 2 EUR/Game
- See our drink list here
- Click here for more details

Sky Bar Romanov:
- Rooftop bar
- Smoking allowed/ Wheelchair accessible
- Open 7/7
- Open to public
- Pets are not accepted in the restaurant
• Resort Elegant
◦ For Her: Dress, trousers with dress shirt or blouse, sneakers or dress sandals. No flip-flops.
◦ For Him: trousers, dress shirt with short sleeves or collared shirt, sneakers or casual shoes. No sleeveless shirts. No flip-flops.
- Click here for more details
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
Check-out is before 11:00.
Late check-out is free of charge until 15:00 if you have booked on our official website (under availability)
For all other bookings the cost is 35EUR until 18:00.
In room smoking is not allowed
Yes, the property is wheelchair friendly.
We offer 4 fully accessible room(s).
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.
Non-refundable rate:
Cancellation or No Show will be charged 100% of the reservation and cannot be modified.

Web Rate:
Free cancellation up to 2 days prior to arrival at the hotel, late cancellation or No Show will incur a charge of the first night of the booking.
You are welcome to check-in after 14:00.
Early check-in from 08:00 is free upon availability
Our hotel is independent.
- Star rating: 4 stars.
- Service category: Midscale.
By making your reservation on our Official Website you will enjoy an exclusive GOLD PACK:
Bottle of cava on arrival
Free minibar service in the Royal Suites, Junior Suite and Suites on the day of arrival
Welcome gift (3 nights minimum stay)
Free late check out until 15:00 (subject to availability)
Improved cancellation policy
1 dinner a la carte at Don Jaime Restaurant
We don't have any promo code at the moment.
The best offers are always available on this chat.
These are the advantages of booking direct with us:

• Bottle of cava on arrival

• Free minibar service in the Royal Suites, Junior Suite and Suites on the day of arrival

• 1 dinner a la carte at Don Jaime Restaurant for stays of more than 5 nights on Half Board Plus and All Inclusive Plus
We are open from 31 March to 31 October.
We love working with travel agents. Join our travel agent platform to benefit from special rates and commissions: Link here
.
For people aged 16 and over, the tourist tax is 3.30 EUR per person per day for 4-star hotels. Children under 16 years of age are exempt from the tourist tax. From 1 November to 30 April, there is a 50% reduction. This also applies when staying at the same hotel from the 9th day onwards.
During the day we can offer the following services:

• Day Pass : from 10:30 to 18:00 from 45 EUR
Click here for more details
Secure luggage storage is available for all our guests for free before check-in and after check-out.
The front desk is open 24/7
Breakfast is served daily from 07:30 to 10:30.
The breakfast is served in Restaurant El Amarre.

We cannot serve breakfast in room.
Breakfast is open to guests and visitors:

• Price per adult: 12 EUR

• Price for kids (under 11) : 6 EUR
Breakfast is included in your rate.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, muffins, baguette, brown bread, toasts, pancakes.
. Eggs: omelettes, boiled eggs, fried eggs, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: baked beans, fresh fruits, grilled tomatoes.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: coffee, fruit juice, american coffee, espresso.
. Others: honey, jams.
Dial 99 on your room phone to place your order.
Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-And available throughout the hotel (pool and beach are not included).
There is no ethernet connection.
4G and 5G also available.
We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information
We do not offer babysitting services.
From Palma de Mallorca airport, take the A32 bus to Playa de Alcudia, in 1 hour.
Full information: here
Here are some approximate taxi fares and time ranges

• Airport 85 EUR, 55mn.

• Inca 40 EUR, 25mn.

• Cuevas del Drac 68 EUR, 55mn.

• Palma 80 EUR, 50mn.

• Alcúdia 8 EUR, 12mn.
We kindly inform you that we do not offer connecting rooms / jooined rooms at Hotel Condesa. But, we will do our absolutely best to accommodate as closest as we can by request. However, allow me to remind you that we cannot guarantee you anything before the arrival date, since requests are always subject to hotel availability.
We are family friendly.
Family rooms for 3 people and more:

• Double/Twin

• Triple

• Quadruple

• Suite

• Junior suite

• Double/Twin Side Sea view

• Double/Twin Frontal Sea View

• Twin Side Sea View Premium

• Double/Twin Basic
All of our bathrooms are equipped with:
Hair dryer, towels, bedroom slippers, soap, shower gel and shampoo
Upon request:
With a deposit:
Beach towels 10 EUR
Pool towels 10 EUR
Not available:
Bathrobe, hair conditioner, cotton swabs, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror and bidet
Single have a shower or bathtub.
Double/twin have a shower or bathtub.
Triple have a shower or bathtub.
Quadruple have a shower or bathtub.
Suite have a shower.
Junior suite have a shower.
Royal Deluxe have a shower and jacuzzi.
Royal Presidential have a shower and jacuzzi.
Double/Twin Side Sea view have a shower and bathtub.
Double/Twin Frontal Sea View have a shower and bathtub.
Twin Side Sea View Premium have a shower.
Double/Twin Basic have a shower and bathtub.
Single rooms have 2 single beds(90x190cm)
Double/twin rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Triple rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Quadruple rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Suite rooms have 1 queen size bed(160x190cm) or 1 sofa bed(80x180cm)
Junior suite rooms have 1 queen size bed(160x190cm) or 1 sofa bed(80x180cm)
Royal Deluxe rooms have 1 king size bed(200x200cm) or 1 sofa bed(80x180cm)
Royal Presidential rooms have 1 king size bed(200x200cm) or 1 sofa bed(80x180cm)
Double/Twin Side Sea view rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Double/Twin Frontal Sea View rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Twin Side Sea View Premium rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Double/Twin Basic rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Yes, we can provide an extra bed free of charge.
The rooms that offer twin/split bed options are doubleTwin, triple and quadruple.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).
Our rooms are not equipped with a kitchen area.
Electrical setting: 220-240V

Plug in room:

• USB: No

• USB C: No


• Electric adapters: available for free


• Phone charger: available for free
All our Suites have a minibar service for free on your arrival date.
The rest of the rooms have an empty mini-bar.
We offer mini bar packages on request at the reception desk:
-Package 1 (10 soft drinks to choose) - 20 EUR.
-Package 2 (6 soft drinks to choose & 4 beer) - 22 EUR.
-Package 3 (6 soft drinks, 2 small sparkling wine & 2 beers) - 25 EUR.
All of our rooms have a balcony
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: facturacion@hotelcondesa.com
Phone: +34 971 89 01 04
We take all necessary measures to ensure a safe and pleasant stay.
-No PCR test is required to enter the hotel.
-Hydroalcoholic gel dispensers at your disposal.
-Room disinfection before arrival.
-Installation of CO2 meters in restaurants.
-Increased cleaning frequency in public areas.

For more info, click HERE .
Take a look at the spa details below:

Spa 1:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for our guests only
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Sauna.
Our gym is open daily from 08:00 to 20:00.
The gym is equipped with Treadmill, Elliptical bike and Cable Pulley Machines.
Our nautical center is open from 07 June to 07 June.
- Banana starting from 10 EUR per 10 min.
- Parasailing starting from 50 EUR per 10 min.
- Wakeboard starting from 50 EUR per 10 min.
- Waterski starting from 50 EUR per 10 min.
We don't have a casino.
However, I can recommend this one:

• Casino Mallorca Luckia

• Porto Pi Centro Comercial, Avinguda de Gabriel Roca, 54, 07015 Palma, España

• Click here
We have 6 floors, a lift on each floor which is fully wheelchair accessible.
Single: Any floor
Double/twin: Any floor
Triple: Any floor
Quadruple: Any floor
Suite: Top floor
Junior suite: Top floor
Royal Deluxe: Upper floors
Royal Presidential: Upper floors
Double/Twin Side Sea view: Any floor
Double/Twin Frontal Sea View: Any floor
Twin Side Sea View Premium: Top floor
Double/Twin Basic: Any floor
Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Organic.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal & kosher.
We do not serve afternoon tea in our hotel.
This is our address
Carrer de les Roselles, 4, 07410 Alcúdia, Illes Balears, Spain.
Click on DETAILS to see it on the map
Our establishment does not have a golf course, the closest is the

• Club de Golf Alcanada, Carretera del Faro s/n, 07400 Port d'Alcúdia, Mallorca
The distance is 3.8 km from the property
Directions

• Green fee : 105 EUR

• Detailed info : here.
Hotel Condesa offers an unique and exclusive space to organize all kinds of events (weddings, birthdays, communions, dinners, meetings...) at Sky Bar Romanov.

Contact: eventos@hotelcondesa.com.
Our Junior Suites, Suites and Royal Suites have a kettle / coffee machine in the room. For other room types you can request a kettle at the hotel reception with a 10 EUR deposit.