FAQs

★★★★


 

Contact reception at reservas@elprincipehotel.com or call us on 971 260 012 for more information.

The delivery of the keys of the room before hour is subject to availability. However, you can leave your luggage in our luggage compartment and enjoy the hotel facilities.

You can contact to the telephone 971 260 012 of Monday to Friday of 9:00 to 20:00

No, you will only have to indicate the data of the holder of the reservation. If there are children in the reserve, it"s important to specify the age in the occupation selection process.

Depending on rate and conditions. Contact us by e-mail at reservas@elprincipehotel.com

Depending on rate and conditions. Contact us by e-mail at reservas@elprincipehotel.com

You can"t. It is necessary to have an email to make the reservation, if you do not have you can use the email of a relative or friend.

Yes, you can leave your suitcases in the luggage locker and enjoy the hotel facilities. Keeping the room longer may incur additional cost and is subject to availability.

If you have made a reservation directly with us or via the web, please contact us by e-mail at reservas@elprincipehotel. com and we will be happy to assist you. If you have made a reservation with a tour operator or travel agency, please contact them to make any changes. You can also make changes with the reservation reference number directly here.

Depending on rate and conditions. Contact us by e-mail at reservas@elprincipehotel.com

Yes, when you check in you will be able to enjoy all the facilities of the hotel that includes your rate.

Subject to hotel availability, you can check at the hotel reception on the morning of your departure.

Send us an email through our contact form with your request. These are always subject to availability and cannot be guaranteed.

It is possible, however, in the case of paying 100% in advance, it is necessary to fill in an express authorization on the part of the owner of the card in question. Send us an e-mail to reservas@elprincipehotel. com for more information.

The booking process on our website requires the use of a debit/credit card. If you don"t have it, write us an e-mail to reservas@elprincipehotel. com in order to look for an alternative.

In our website we consider a baby up to 2 years old included. The age of the children is from 3 years up to 11 years inclusive.

Pets are not allowed in our establishment.

The following forms of payment are accepted: cash, Visa, Mastercard, Maestro.

No, we accept VISA or Mastercard.

This is a local tax by which tourist establishments such as hotels must apply a tax to their guests over 16 years. This rate varies according to the time of year and the category of the hotel, but usually ranges between 3 and 4 euros per person per day. This fee must be paid by all persons staying at the hotel. You will find more information in this link.

In compliance with current regulations, the tax on tourist stays in the Balearic Islands is not included in the price. The rate for people over 16 years old is 3. 30 Euros per person per day for 4 star hotels and 2. 20 Euros per person per day for 3 star hotels and 2 and 3 key apartments. Stays for children under 16 years of age are exempt from payment. Stays from November 1st to April 30th have a 50% bonus, as well as stays in the same tourist establishment from the 9th day onwards. This fee may vary by government decision and would apply the legal rate in effect at the time of stay.

Depending on rate and conditions. Reservation is non-refundable; 100% of the reservation is invoiced without possible cancellation or modification. Flexible rate allows you to cancel up to 7 days before the check in day free of charge.

Your room is guaranteed until 03:00 am. If you are going to arrive later, please let us know.

We have a strict policy regarding non-refundable prepayment fees that does not allow for any modification or cancellation. In case of "fuerza mayor?"; contact the hotel.

The cancellation policy may vary depending on the initial fee. You will find the cancellation policy of your booking in your booking confirmation e-mail. If you have made a reservation directly with us or through the web, please contact us by e-mail at reservas@elprincipehotel. com and we will be happy to help you. You can also cancel your booking by using the button ;My Booking"; button on the home page of the website. If you have booked a non-refundable fare or a special package that does not accept cancellations, your cancellation fee will be the full amount of the booking.

Once the reservation has been cancelled, you will receive a refund within the next few days. If you have used a credit card, contact your bank for more information.

On our website we have 2 rates. The "Best Price Available"; which requires a 100% prepayment and the "Direct Payment at the Hotel";. Remember that the total advance payment will always be the option with the best available price.

Of courseyou do. Depending on availability we will offer you different upgrade rates. You can contact us by e-mail at reservas@elprincipehotel. com

Please inform us of the price difference as the Hotel"s website is always the cheapest.

Getting to the Hotel is very simple. From the airport, you can take a taxi from the arrivals terminal to our Hotel Príncipe (approximately 20€). You can also rent a car in the same terminal and follow the instructions of the following link: https://goo.gl/maps/zCcEkycYKn425ohV7

A taxi to/from Palma airport costs approximately 20 euros. Please remember that a taxi can only carry a maximum of 4 people and that it has a limited luggage capacity.

Smoking is only allowed in outdoor areas with permission and in rooms that have a balcony or terrace with closed doors because there are smoke detectors in the rooms. However, smoking is forbidden in all interior areas of the hotel.

We do not have private parking. However you can find parking in the different streets surrounding our Hotel.

Yes for our dining room a dress code formal.

It is possible to pay and communicate with our reception. For more information contact us at reservas@elprincipehotel.com

Yes, it"s a free service.

It costs 10€ per person per day. It"s a free service for the upper rooms. The treatments and massages have an additional cost.

08:00 a 20:00

Our pool schedule is from 10:30 to 19:00

We don"t have this service.

It is possible to reserve a baby carriage at reception (through an external provider). To have it available on arrival it is necessary to contact the hotel in advance. You can send us an email through our contact form on the web.

It is possible to reserve a wheelchair at reception (through an external provider). To have it available on arrival it is necessary to contact the hotel in advance. You can send us an email through our contact form on the web.

Yes, from reception. For information on available excursions contact reception on arrival.

Yes, you will be able to enjoy all the facilities of the hotel that includes its tariff.

Umbrellas and hammocks in hotels are free. The ones available in the public beaches must being rent there.

A taxi to/from Palma airport costs approximately 20 euros. Please remember that a taxi can only carry a maximum of 4 people and that it has a limited luggage capacity.

You can send us an email through our contact form on the web. You will receive an answer with the different options that will depend on the hotel.

Yes, we have good large beach/pool towels for a fee. They must be requested during the hours specified by the hotel. For more information ask at the reception of the hotel upon arrival.

Yes. We have adapted rooms. Adapted rooms are always on request and subject to availability. Therefore, we advise you before making a reservation to contact us on our phone 971 260 012

It is not possible in our Hotel.

You can rent a car or excursions the day before at the hotel reception, where we will explain all the details. If you would like to rent a car or an excursion before your arrival, please contact reservas@elprincipehotel.com

Contact our reception so that we can facilitate the procedure and make the reservation for you.

At the Hotel Príncipe we offer free bathrobes and slippers in the upper rooms.

For special requests, please email reservas@elprincipehotel. com We will do our best to accommodate your request.

Yes, at the Hotel Príncipe you can leave your luggage at reception no extra cost. We want you to enjoy your holiday in Mallorca free of charge.

The bar is open from 8:00 to 00:00. The restaurant is open from 19:00 to 21:00

Yes, in rooms and throughout the hotel.

We have a maid service if you need more pillows in your room. However, we do not have a pillow menu.

Yes, there are in all the rooms but in some it is 3,15€/day.

Yes, subject to availability upon request at reception.

If you book a room with a baby, the room will include a cot free of charge. In case you need an additional cot, please contact us at our telephone number 971 260 012.

We have in the Restaurant. Please contact Reception.

We have minibars that do not have the function of keeping medication. However, please contact reception to keep it in a cooler place in our Bar.

Depending on the conditions of your rate on booking. Please contact our Reservations Department at reservas@elprincipehotel.com

Of course. Please forward your request to direccion@elprincipehotel.com

In the hotel room you will find a great variety of national and international channels. Consult reception for channel list.

Depending on the room has patio or terrace or as in the superior that has both.

Double standard pool view, double sea view, double top sea view with jacuzzi.

You can request it at the time of check-in upon arrival at the hotel or by sending an email through our form on the web.

For special requests, please contact us at reservas@elprincipehotel. com

For special requests, please contact us at reservas@elprincipehotel.com

Depending on the contracted regime

08:00 a 10:00

Asadito, Sa Farinera, Can Torrat, El Chiringuito Beach House.