FAQs

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Yes, you can leave your luggage in our storage locker and enjoy Hotel Condesa"s facilities. Getting the keys to your room prior to the access time (2pm) is subject to availability.

Please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

You can find this information in the services section or on your booking voucher. If you"re not sure, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

No, you only need to give us the details of the main person making the booking. If your party includes children, please do let us know their ages.

Son Sant Joan Airport is 60km away - approximately 45 minutes by car from Hotel Condesa.

No, there"s no need because at Hotel Condesa we only offer All Inclusive packages.

This will depend on the category of room you"ve chosen and the agreed rate for the room. For more information, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

No - you do need to have an email address to make a booking. If you don"t have one, you can use a family member or friend"s email address. Please call us on +34 971 890 119.

Check-outs can only be confirmed the evening before your departure from Hotel Condesa. Staying in your room longer is at an additional cost and is subject to availability.

Please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

Please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

Yes, when you check in you"ll be able to enjoy all of Hotel Condesa"s facilities and our All Inclusive services.

For any special requests, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

Yes, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

Yes, you can make a bank transfer well in advance.

Babies are under 2. Children are aged from 2 to 12.

No, unfortunately pets are not allowed at Hotel Condesa.

We accept the following forms of payment at Hotel Condesa: cash, Visa, Mastercard and AMEX.

Yes, you can pay with American Express at Hotel Condesa.

In accordance with current regulations, the Balearic Islands tourist tax is not included in the price. For people aged 16 and over, the tourist tax is 3.30 euros per person per day for 4-star hotels. Children under 16 years of age are exempt from the tourist tax. From 1 November to 30 April, there is a 50% reduction. This also applies when staying at the same hotel from the 9th day onwards. This tax may change according to government decisions and the legal rate in effect at the time of your stay could apply.

The cancellation policy varies depending on your initial type of rate. You"ll find the cancellation policy for your booking in your confirmation e-mail.

Hotel Condesa has a strict policy on non-refundable prepayment rates. No changes or cancellations are permitted for this type of rate. In the event of "force majeure", please contact the hotel.

Hotel Condesa"s cancellation policy depends on the initial rate agreed for your booking. You"ll find the cancellation policy for your booking in your confirmation e-mail.

The time it takes for you to receive your refund will depend on the method of payment you used (credit or debit card, etc). Please call +34 971 890 119 or email info@hotelcondesa.com for more information.

Yes, full payment can be made upon arrival at Hotel Condesa.

Yes, you can request this before checking in, but only if you booked directly with Hotel Condesa. For other bookings you can request a change when you check in.

Yes. To find out more about Hotel Condesa promotions or discounts, please call +34 971 890 119, or email info@hotelcondesa.com or check our website www.hotelcondesa.com.

This is because different online agents have dynamic rates, which are subject to change. You"ll find the best guaranteed rate on Hotel Condesa"s official website. For more details, please email us at info@hotelcondesa.com.

You may book transfer service by clicking here https://www.hotelcondesa.com/transfer.

Please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

A taxi to/from Palma Airport costs €80-100 depending on the traffic.

The hotel offers a transfer service from the airport. The price is €15 per trip per person (the fare also applies to children aged 2 and over if a separate seat is booked for them). Children under 2 travel free if they are sitting on an adult"s lap. You also have the option of a private transfer. To book your transfer, please email ahead: info@hotelcondesa.com.

Yes, there is free Wi-Fi in all Hotel Condesa rooms and facilities.

Yes, you"ll find this at the reception of Hotel Condesa.

Yes, Hotel Condesa rooms have a safe? If you book directly with the hotel, you get the Gold Package, which includes the safe at no charge. Other guests are charged €3/night (with a €5 deposit).

Yes, all Hotel Condesa rooms have hairdryers.

No, but you can collect an iron and ironing board (€10 deposit) at the Hotel Condesa reception.

Yes, if you book a room with a baby, your room will include a cot free of charge.

No, but there are microwaves in the 2 restaurants - one of which is available 24 hours a day.

The option to cancel will depend on the rate agreed when you made your booking. You"ll find this information in your confirmation email.

Yes, we offer special terms for groups. Please email your request to info@hotelcondesa.com.

In your Hotel Condesa room, you"ll find a wide choice of channels in several languages.

The minibar (which includes bottled water among other drinks) is included for guests who book Royal Suites, Junior Suites or Suites at Hotel Condesa. Bottled water is not included in our All Inclusive package, although you"ll find filtered water in our bars and restaurants.

The size of the rooms at Hotel Condesa varies according to the category. You can find descriptions for each type of room in the following section of our website: https://www.hotelcondesa.com/habitaciones

The Royal Suites at Hotel Condesa have outdoor jacuzzis.

All Hotel Condesa rooms have a balcony.

Hotel Condesa"s double beds measure 1.50m x 1.90m and twin beds are 90cm x 1.90m.

Hotel Condesa has magnificent views of the Mediterranean Sea.

Hotel Condesa does not have connected rooms. We do, however, have suites which have 2 bedrooms and 2 bathrooms.

The Royal Suites, Junior Suites and Suites at Hotel Condesa have a kettle, tea, coffee and cups. Kettles are also provided free of charge at the reception for room categories that do not include it (with a €10 deposit).

Yes, the room is about 22m2. This type of room can have either 2 twin beds (90cm x 90cm each) or one double bed (1.50m x 1.90m).

Yes, all rooms have a small fridge.

Yes, Hotel Condesa has fully adapted rooms available on request.

Hotel Condesa has a Mini-club for kids aged 4 and over. We don"t offer a babysitting service.

Smoking is prohibited in all indoor areas of Hotel Condesa. Smoking is only permitted in the designated outdoor areas and on room balconies/terraces.

No, but there is free parking on the streets around the hotel.

In the El Amarre and Don Jaime restaurants you cannot go topless and brief swimming trunks are not allowed.

Yes, although you need to book and pay for this in advance at the hotel reception. For more information, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

The Hotel Condesa pool is open from 10am until 6pm.

Yes, you can. For more information, please call us on +34 971 890 119 or email us at info@hotelcondesa.com.

Yes, you can book a pram or push chair at Hotel Condesa reception for €4/day (with a deposit of €10).

Yes, you can book a wheelchair at Hotel Condesa reception for €6/day (with a deposit of €50).

Yes. For information on available excursions, please call reception on +34 971 890 119 or email info@hotelcondesa.com.

Hotel Condesa"s pool umbrellas and sunbeds can be used free of charge. There is a charge for using the umbrellas and sunbeds on the beach (which is public) and the price is not controlled by the hotel. In 2019, 2 sun loungers and an umbrella cost €13/day.

If you"d like to arrange a surprise for a guest, please call reception on +34 971 890 119 or email info@hotelcondesa.com.

At Hotel Condesa, we have fully adapted rooms upon request and subject to availability. All hotel facilities that are at different levels have wheelchair ramps. The hotel has 4 lifts for accessing the rooms.

To arrange a hire car, please call reception on +34 971 890 119 or email info@hotelcondesa.com.

Please contact reception on +34 971 890 119 or email info@hotelcondesa.com.

Please contact reception on +34 971 890 119 or email info@hotelcondesa.com.

Yes, Hotel Condesa has a room for storing luggage?

Yes, the All Inclusive package at Hotel Condesa in Alcudia is the best option if you want not to have to worry about other additional costs. The All Inclusive package offers you the following: National top-brand drinks (with or without alcohol) El Amarre restaurant, with buffet and open-kitchen cooking: breakfast, lunch and dinner. Don Jaime restaurant (requires a reservation): dinner option with reservation, open to all for breakfast and lunch. Happy Burger Snack Bar Sandwiches and fruit Ice cream for children Coffee, tea, biscuits and cakes

No, the hotel itself doesn"t have a spa, but there are several options nearby.

No, the pools are not saltwater.

No, there is no iron or ironing board in the rooms at Hotel Condesa. However, you can collect an iron and board at reception (€10 deposit).

No, there is no additional cost. A deposit of €10 is required for taking them out.

No, the hotel doesn"t have a gym but it does run directed activities. Our entertainment team runs classes for guests on the beach, as well as beach volleyball games, water polo, and more...

The Hotel Condesa Youth Club is for 13 to 17 year olds. It offers many activities during the day, such as cinema, giant screen PlayStation, ping pong, etc.

No, but there is a basic store. The nearest supermarket is 5 minutes away on foot.

Yes, Hotel Condesa restaurants offer products for coeliacs. Please inform reception upon arrival of your requirements as well as our restaurant staff.

Yes, the Hotel Condesa buffet offers vegetarian/vegan options.

The Formentor Lighthouse and its spectacular cliffs - one of the icons of Mallorca and the Balearic Islands - is 35km away. Hotel Condesa. It takes about 50 minutes to get there by car

A bus-stop serving 6 lines is just 2 minutes" walk from Hotel Condesa.

Hotel Condesa shares the same sand as the wonderful beach of Alcudia. The historic centre of Alcudia and its walled city are just a 10-minute drive from the hotel. Another of the most visited places is the Albufera de Alcudia Natural Park, which is an area of special protection for birds.

Be sure to visit other parts of the island such as the capital Palma, or the southwest with towns like Sóller and the beautiful Valldemossa. And don"t forget the southeast with villages like Santanyí, Colonia de Sant Jordi and Portocolom.

The nearest supermarket, 5 minutes" walk away, is on the Carretera de Artá (main road), just 3 minutes" walk from the hotel. There are also many shops, bars and restaurants along the road and very close to Hotel Condesa.

Yes, there is a bus stop just 2 minutes" walk from the hotel.