FAQs

★★★★


 

You can book a private transfer 72 hours before your arrival by following this link here
Our team speaks English, Catalan, French, German, Hungarian, Polish and Spanish.
Children are welcome at the hotel.
Children up to 1 years old can stay for free in their parents’ room.
Kids price applies for children:

•between 2 and 11 years old (35% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 4 to 12 years old.
Children can play and make new friends under the watchful eye of the facilitators.

• Access to the kids club is free.

• The kids club is open from 01-04 to 05-11.

• The kids club is open every day from 10:00 to 13:00

• from 14:00 to 16:00
Our fun zone is open for kids from 2 to 11 years old.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: info@hotelcondesa.com.
Definitely, Condesa Alcudia has 2 restaurants:

• Restaurant El Amarre:
- International, Buffet
- Open 7/7.
- Closed from 06/11 to 31/03.

• Opening times:
- Lunch: from 12:30 to 15:00.
- Dinner: from 18:30 to 21:30.
Restaurant El Amarre website



• Restaurant Don Jaime:
- Mediterranean, Casual Dining
- Open 7/7.
- Closed from 06/11 to 15/04.

• Opening times:
- from 18:30 to 21:30.
Restaurant Don Jaime website


We have a rooftop where you can enjoy the view. It is open between 25 March and 05 November daily from 15:00 to 23:00
For more details about the rooftop, please check this link here
You are welcome to check-in at our hotel after 14:00.
Early check-in from 08:00 is free upon availability
Our bar is open to the public from 10:30 to 23:30

Max capacity: 100 pax

Have a look at our drinks and cocktails menu here .
To find out more about Hotel Condesa promotions or discounts, please call +34 971 89 01 19, or email reservas@hotelcondesa.com
The bathroom has a hairdryer, shower towels, bedroom slippers, soap, shower gel and shampoo. Beach / pool towels are upon request and a deposit of 10 euros must be paid at the reception to use them. Towels can be changed once a day in the evening.
The hotel has 466 rooms.


• 10 single room(s) of 22 M² with a capacity of up to 1 guests.

• 107 double/twin room(s) of 22 M² with a capacity of up to 3 guests.

• 30 triple room(s) of 22 M² with a capacity of up to 3 guests.

• 35 quadruple room(s) of 27 M² with a capacity of up to 4 guests.

• 17 suite room(s) of 40 M² with a capacity of up to 4 guests.

• 14 junior suite room(s) of 32 M² with a capacity of up to 4 guests.

• 4 Royal Deluxe room(s) of 40 M² with a capacity of up to 3 guests.

• 2 Royal Presidential room(s) of 40 M² with a capacity of up to 3 guests.

• 139 Double/Twin Side Sea view room(s) of 22 M² with a capacity of up to 3 guests.

• 61 Double/Twin Frontal Sea View room(s) of 22 M² with a capacity of up to 3 guests.

• 5 Twin Side Sea View Premium room(s) of 22 M² with a capacity of up to 3 guests.

• 42 Double/Twin Basic room(s) of 22 M² with a capacity of up to 3 guests.

• Main amenities: TV, air conditionner, non smoking.
Babies are welcome.
We are able to provide you the following items:

• Baby cot

• High chair

• Stroller
We kindly inform you that we do not offer connecting rooms / jooined rooms at Hotel Condesa. But, we will do our absolutely best to accommodate as closest as we can by request. However, allow me to remind you that we cannot guarantee you anything before the arrival date, since requests are always subject to hotel availability.
Have a look at our swimming pool details below:

Swimming pool:
-Outdoor
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
-
-Non-heated
-No age limit
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-Guests price: EUR /day
-Open to public: No
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.
Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Organic.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal & kosher.
Our hotel has a parking lot, it's free for hotel guests.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Breakfast is served daily from 07:30 to 10:30.
The breakfast is served in Restaurant El Amarre.

We cannot serve breakfast in room.
All our Suites have a minibar service for free on your arrival date.
The rest of the rooms have an empty mini-bar.
We offer mini bar packages on request at the reception desk:
-Package 1 (10 soft drinks to choose) - 20 EUR.
-Package 2 (6 soft drinks to choose & 4 beer) - 22 EUR.
-Package 3 (6 soft drinks, 2 small sparkling wine & 2 beers) - 25 EUR.
Check-out is before 11:00.
Late check-out is free of charge until 15:00 if you have booked on our official website (under availability)
For all other bookings the cost is 35EURuntil 18:00.
From Palma de Mallorca airport, take the A32 bus to Playa de Alcudia, in 1 hour.
Full information: here
Here is the address of the hotel
Carrer de les Roselles, 4, 07410 Alcúdia, Illes Balears, Spain.
Click on DETAILS to see it on the map
We are sorry, pets are not allowed at the hotel.
We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, muffins, baguette, brown bread, toasts, pancakes.
. Eggs: omelettes, boiled eggs, fried eggs, scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: baked beans, fresh fruits, grilled tomatoes.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: coffee, fruit juice, american coffee, espresso.
. Others: honey, jams.
Non-refundable rate:
Cancellation or No Show will be charged 100% of the reservation and cannot be modified.

Web Rate:
Free cancellation up to 2 days prior to arrival at the hotel, late cancellation or No Show will incur a charge of the first night of the booking.
We take all necessary measures to ensure a safe and pleasant stay.
-No PCR test is required to enter the hotel.
-Hydroalcoholic gel dispensers at your disposal.
-Room disinfection before arrival.
-Installation of CO2 meters in restaurants.
-Increased cleaning frequency in public areas.

For more info, click HERE .
Our gym is open daily from 08:00 to 20:00.
The gym is equipped with Treadmill, Elliptical bike and Cable Pulley Machines.
We kindly inform you that we offer a varied activities and excursions to do, such as boat trip, horse riding in Can Picafort, half-day tour to the caves of drach, Palma Bus Excursion, Valldemossa and Soller Tour with Bus and Tram etc. Once you arrive at the hotel you can ask directly to the reception desk and they will provide you a voucher with all information details.
Secure luggage storage is available for all our guests for free before check-in and after check-out.
single have a shower or bathtub.
double/twin have a shower or bathtub.
triple have a shower or bathtub.
quadruple have a shower or bathtub.
suite have a shower.
junior suite have a shower.
Royal Deluxe have a shower and jacuzzi.
Royal Presidential have a shower and jacuzzi.
Double/Twin Side Sea view have a shower and bathtub.
Double/Twin Frontal Sea View have a shower and bathtub.
Twin Side Sea View Premium have a shower.
Double/Twin Basic have a shower and bathtub.
The front desk is open 24/7
Yes, our hotel is wheelchair friendly.
We offer 4 fully equipped rooms and bathrooms including a roll-in shower.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.
For people aged 16 and over, the tourist tax is 3.30 EUR per person per day for 4-star hotels. Children under 16 years of age are exempt from the tourist tax. From 1 November to 30 April, there is a 50% reduction. This also applies when staying at the same hotel from the 9th day onwards.
We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.
To use our hotel wifi log into our network and follow the steps suggested by the popup window that will appear. If you have any issue please ask the front desk and they will happily help you.
Our spa is open for guests only
It's open daily from 11:00 to 19:00
The spa offers the following services: Sauna
If you want to make a reservation, please contact the front desk
Breakfast is open to guests and visitors:

• Price per adult: 12 EUR

• Price for kids (under 11) : 6 EUR
Breakfast is included in the room rate.
If you're not a guest at the hotel, you’re welcome to join us too. Just let our team members know upon arrival and enjoy!
Single rooms have 2 single beds(90x190cm)
Double/twin rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Triple rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Quadruple rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Suite rooms have 1 queen size bed(160x190cm) or 1 sofa bed(80x180cm)
Junior suite rooms have 1 queen size bed(160x190cm) or 1 sofa bed(80x180cm)
Royal Deluxe rooms have 1 king size bed(200x200cm) or 1 sofa bed(80x180cm)
Royal Presidential rooms have 1 king size bed(200x200cm) or 1 sofa bed(80x180cm)
Double/Twin Side Sea view rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Double/Twin Frontal Sea View rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Twin Side Sea View Premium rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Double/Twin Basic rooms have 2 single beds(90x190cm) or 1 sofa bed(80x180cm)
Our hotel is family friendly.
Family rooms for 3 people and more:

• Double/Twin

• Triple

• Quadruple

• Suite

• Junior suite

• Double/Twin Side Sea view

• Double/Twin Frontal Sea View

• Twin Side Sea View Premium

• Double/Twin Basic
All of our rooms have a balcony
The hotel is open from 25 March to 5 November.
Here are some approximate taxi fares and time ranges from/to the hotel

• Airport 85 EUR, 55mn.

• Inca 40 EUR, 25mn.

• Cuevas del Drac 68 EUR, 55mn.

• Palma 80 EUR, 50mn.

• Alcúdia 8 EUR, 12mn.
These are the advantages of booking direct with us:

• Best price online guaranteed

• Bottle of cava on arrival

• Free minibar service in the Royal Suites, Junior Suite and Suites on the day of arrival

• Welcome gift (3 nights minimum stay)

• Free late check out until 15:00 (subject to availability)

• Improved cancellation policy

• 1 dinner a la carte at Don Jaime Restaurant
By making your reservation on our Official Website you will enjoy an exclusive GOLD PACK:
Bottle of cava on arrival
Free minibar service in the Royal Suites, Junior Suite and Suites on the day of arrival
Welcome gift (3 nights minimum stay)
Free late check out until 15:00 (subject to availability)
Improved cancellation policy
1 dinner a la carte at Don Jaime Restaurant
We are located on the coast.
The beach is public and is secured by lifeguards.
Children are welcome both in the hotel and on the beach. We have a restaurant right next to the beach, sun loungers and umbrellas.
Beach towels are also available and can be used by leaving a deposit of 10 euros at the reception. Towels can be changed once a day in the afternoon. The sunbeds and umbrellas are not included on the beach as they don’t belong to the Hotel. .
Playa de Alcudia
Playa de alcudia los trocos, Carretera d'Artà, Alcúdia, Espagne
The distance is 3.2 km from the property
Directions
OK, I will put you through one of my colleagues and they will get back to you as soon as possible.
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: facturacion@hotelcondesa.com
Phone: +34 971 89 01 04
We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.
The rooms that offer twin/split bed options are doubleTwin, triple and quadruple.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).
We do not serve afternoon tea in our hotel.
During the day we can offer the following services:

• Day Pass : from 10:30 to 18:00 from 45 EUR
Click here for more details
Dial 99 on your room phone to place your order.
(I cannot take orders myself).
We have rooms with either Street or Sea view. You can book a room with any of these views at our website.